Banking Portal

Dispute Assistant

JD

John Doe

OnlineCustomer

Observability

AI agent performance, traces, and governance

Demo
Period:

815

Total Conversations

Last 7 days

124

Total Disputes Raised

Automated by AI

46

Fraud Confirmed

37% of disputes

22

Human Escalations

17% escalation rate

2.4m

Avg Resolution Time

End-to-end

Recent Traces

Agent execution traces

Trace Details

TRC-289095

User ID

user_****2847

Channel

Web

Total Latency

1.9s

Total Cost

$0.003

Agent Execution Flow

Dispute Orchestrator

85 tokens0.3s
Success

Transaction Identification

62 tokens0.5s
Success

Fraud Screening

120 tokens1s
Success

Decision Summary

Outcome:fraud confirmed
Questions Asked:4
Confidence:High
Model Cost Breakdown
GPT-4.1-mini$23.40
GPT-4.1$12.73
Total$36.13
Outcome Distribution
Fraud Confirmed
37%
Resolved
46%
Escalated
17%
Performance
Avg Latency2.1s
Success Rate98.3%
Uptime99.9%
AI Governance & Safety

Enterprise compliance and audit readiness

All actions logged and traceable

Complete audit trail for every decision

No autonomous card blocking

AI recommends, bank policy executes

Human-in-the-loop for edge cases

Automatic escalation when confidence is low

Audit-ready decision trails

Compliance with banking regulations